Last Updated: August 25, 2026

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Thank you for shopping with Cran & Pam! We appreciate every order and every member of our Cramberry family who chooses to support our brand.

Please review our shipping policy before placing your order.

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Order Processing

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Orders are typically processed within 3–7 business days, excluding weekends and holidays.

Some Cran & Pam merchandise may be produced or printed after your order is placed. Because of this, processing times may vary depending on the product, order volume, and fulfillment provider.

Processing time is separate from shipping/transit time.

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Shipping & Delivery

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Shipping costs and available shipping methods will be displayed during checkout.

Once your order has been processed and shipped, delivery times will depend on the shipping method selected, your location, the carrier, and other circumstances outside of our control.

Any delivery dates or timeframes provided during checkout are estimates and are not guaranteed.

Cran & Pam is not responsible for carrier delays caused by weather, holidays, transportation disruptions, incorrect addresses, or other circumstances beyond our reasonable control.

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Tracking Your Order

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When tracking is available, you will receive tracking information using the email address or contact information provided with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping notification.

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Please Check Your Shipping Address

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Customers are responsible for providing a complete and accurate shipping address when placing an order.

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Please review your information carefully before submitting your purchase.

If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production, fulfillment, or shipping.

We are not responsible for orders delivered to an incorrect address provided by the customer.

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Lost, Delayed, or Missing Packages

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Once a package has been transferred to the shipping carrier, delivery is primarily handled by that carrier.

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If your tracking information shows that your package is delayed, please allow additional time for delivery and contact the shipping carrier when appropriate.

If your tracking information shows your package as delivered but you have not received it, please check around the delivery location and with household members or neighbors before contacting us.

We will make reasonable efforts to help you locate your order, but Cran & Pam cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.
 

Damaged or Incorrect Orders
 

If your merchandise arrives damaged, defective, or you receive an incorrect item, please contact us promptly using the contact information provided on our website.

Please include your order number, a description of the issue, and clear photographs of the item and packaging when applicable so we can review the situation.
 

Multiple Shipments
 

Orders containing multiple products may occasionally arrive in separate packages, particularly when items are produced or fulfilled from different locations.

You may receive separate tracking information for each shipment.
 

International Shipping
 

International shipping availability, costs, customs duties, taxes, and import fees may vary by destination.

When international shipping is offered, customers are responsible for any customs duties, taxes, or import fees imposed by their country unless otherwise stated during checkout.
 

Questions About Your Order?
 

If you have questions or concerns regarding your shipment, please contact us using the contact information provided on our website and include your order number.

We appreciate your patience and your support of Cran & Pam.

Love. Laughter. Loyalty.

Spreading love the old-school way. ❤️