Frequently Asked Questions

Frequently Asked QuestionsWhat is Cran & Pam merchandise all about?Our merch is about more than what you wear or sip from—it represents Love, Laughter & Loyalty. We created pieces that carry the same positive, old-school energy we share every day with our Cramberry family.How long does it take to process my order?Most orders are processed within 3–7 business days. Some of our merchandise is made or printed especially for you, so processing times may vary.How long does shipping take?Shipping times depend on your location, carrier, and shipping method. Remember, processing time and shipping time are separate. When tracking is available, we'll send it to the contact information provided with your order.How do I know what size to order?Please check the size chart on the product page before ordering. Different styles may fit differently, so don't just assume your usual size—take a quick peek at that chart first!Can I return or exchange my T-shirt if I order the wrong size?Because many of our products are made or printed to order, we generally cannot accept returns or exchanges because of an incorrect size selection or change of mind. Please double-check your size before completing your purchase.What if my order arrives damaged or I receive the wrong item?Now THAT we want to know about! Please contact us within 14 days of delivery with your order number and clear photos showing the problem. We'll review it and work with you on an eligible replacement or refund.Can I change or cancel my order?Contact us as soon as possible. Once your order has entered production or fulfillment, we may not be able to make changes or cancel it.How should I care for my Cran & Pam mug?Our ceramic mugs should be hand washed only. They are not dishwasher safe and should not be placed in the microwave. Wash gently with mild soap and avoid abrasive cleaners to help protect the design.Will my merchandise look exactly like the pictures?We work hard to represent our merchandise accurately. However, colors and design placement may vary slightly because of screen settings and the production or printing process.Do you ship internationally?NoMy tracking says delivered, but I don't have my package. What should I do?First, check around your delivery area and with other members of your household or neighbors. Carriers sometimes mark packages delivered shortly before they actually arrive. If you still can't locate it, contact the shipping carrier and then reach out to us if you need additional assistance.How can I contact you about my order?Use the Contact Us section of our website. Be sure to include your order number so we can help you faster.Wait…what exactly is a Cramberry? 😂That's YOU! ❤️ Cramberries are the folks who have become part of the Cran & Pam community. Whether you've been rocking with us from the beginning or just found us today, if you believe in a little more love, a lot more laughter, and loyalty that means something—welcome to the family.Is this just merch?Not to us.Every piece carries a little bit of what Cran & Pam stands for. When you wear it, gift it, or drink your morning coffee from it, you're helping us do what we've been doing from the beginning…Spreading love the old-school way. ❤️